FAQ

We occasionally offer free usage promotions during specific time periods. Please check your token balance and stay updated with our latest offers.

No, this is not a monthly subscription. These are one-time purchases. You can purchase tokens multiple times and they will accumulate. You can check your token balance in the profile center in the top right corner.

No, tokens never expire. They are permanently stored in your account and can be used at any time.

Tokens are primarily used for generating videos or images within the website.

The token cost varies depending on the complexity and length of the video generation. Please check the pricing details for specific information.

Currently, we accept Visa, Mastercard, American Express, Discover, Japan Credit Bureau (JCB), and other credit cards.

If your payment was successful but tokens are not showing in your account, please wait 1 minute and refresh the page. If you still don't see the tokens, please send your order screenshot or payment receipt to support@kimiai.net to contact us.

1. Carefully check if the payment information you entered is correct. 2. Check your credit card or bank account to ensure you have sufficient funds and haven't exceeded daily spending limits. 3. Try using a different bank card or choose another payment method.

Contact us at support@kimiai.net and our team will respond to you as soon as possible.

Whether tokens are deducted depends on the failure reason: If video generation fails due to server-side errors or other technical reasons, tokens will not be deducted; If generation fails due to prohibited content in your prompts or uploaded images, the system will deduct tokens.

Yes, we take your data security very seriously. We implement strong security measures to protect your information and prevent unauthorized access.